Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life.

For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here.

At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce.

We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do—together—to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.

We are seeking a dynamic and experienced Customer Operations Leader to serve as a high-level liaison between Graham Packaging and its key customers. This role will focus on driving operational excellence, improving quality and customer satisfaction, and identifying cost-saving opportunities across multiple manufacturing sites. Reporting to the Business Unit Vice President of Operations, this leader will help ensure a seamless connection between commercial, quality, and operations functions to deliver strategic business outcomes.

Key Responsibilities:

 

Operations & Process Leadership

• Serve as the Tier 3 operations point of contact for assigned customers and supporting plants.
• Partner with Business Unit Directors and Quality Managers to ensure consistent operational performance across plants.
• Lead daily management processes, monitor productivity and quality metrics, and support plant-based improvement initiatives.
• Identify and escalate performance issues and lead resolution activities.

Maintenance Excellence

• Support and implement the IFP Roadmap and related plant improvement initiatives.
• Oversee SOC (Standard Operating Conditions) implementation and adherence.
• Monitor key maintenance metrics and support problem-solving efforts for underperformance.

Customer & Commercial Interface

• Represent Operations on customer steering teams alongside Quality and Commercial functions.
• Serve as the single point of contact (SPOC) for assigned customers, ensuring consistent and effective internal and external communication.
• Build and maintain strong working relationships with both Graham’s internal commercial partners and the customer’s operational teams.

Customer Experience & Continuous Improvement

• Lead operational refresh and improvement initiatives to meet or exceed defined business case metrics.
• Collaborate across the enterprise to gather feedback and ensure customer expectations are understood and met.
• Champion a culture of continuous improvement, promoting full team involvement in quality and performance enhancements.

Qualifications & Skills:

• Bachelor’s degree in Engineering, Operations, Business, or related field preferred.
• 7+ years of experience in operations, customer account management, or manufacturing leadership.
• Proven experience interfacing with customers at all levels, especially within complex manufacturing environments.
• Six Sigma certification (Black Belt preferred).
• Demonstrated ability to lead multi-functional teams and manage large-scale improvement projects.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent written and verbal communication skills.

Travel Requirement:

• This position requires up to 75% travel, primarily to customer locations and supplying plants across the United States.

The standard compensation for this role is $127,300 - $190,900. Salary offers will be determined based on final candidate qualifications, experience, skillset, and other relevant factors.

The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience.

Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company’s 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements.

Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.